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Return form

 

Only B2C customers can use this form.

If you want to return an item ordered online, you can use this form.

Enter your web order number and click on "Get order details". You can then choose which positions and how many you want to return. You should also provide a brief description of why you wish to return the order.

If you are a corporate customer and you wish to return an order, please contact Sodemann at sif@fjedre.dk.



Cooling-off period and return of goods
a: There is a 14-day cooling-off period for all items ordered online from SODEMANN INDUSTRIFJEDRE A/S. This period starts on the date the item is received or the date of the first delivery in the event of multiple deliveries.

If the customer wishes to take advantage of the cooling-off period, they must inform SODEMANN INDUSTRIFJEDRE A/S of this in writing before the end of the cooling-off period. The customer can choose to make use of the standard withdrawal form, which is available from the SODEMANN INDUSTRIFJEDRE A/S website.

In order to ensure returned items are handled correctly, SODEMANN INDUSTRIFJEDRE A/S will not accept items for return without prior agreement. In connection with such an agreement, SODEMANN INDUSTRIFJEDRE A/S will provide the customer with a return number. This return number must be included on the package or on the accompanying documentation when the goods are returned.
b: It should be noted that springs/items may be damaged with use or stress, and are therefore not suitable for resale if the product has been used in any way. For the same reason, products are supplied in a sealed transparent plastic bag. If you wish to cancel, under the conditions stated in point 6.a, the transparent plastic bag must not be opened if the resale value of the product is to be maintained, as SODEMANN INDUSTRIFJEDRE A/S is otherwise entitled to refuse the returned items.

On cancellation of a product agreement, the customer must send or deliver the item to SODEMANN INDUSTRIFJEDRE A/S within 14 days of the date when the customer announced their decision to withdraw from the agreement.

On cancellation of an agreement concerning a product, SODEMANN INDUSTRIFJEDRE A/S must pay back all payments, including any delivery costs, received from the customer, within 14 days of the date when the customer announced their decision to withdraw from the agreement.

SODEMANN INDUSTRIFJEDRE A/S is not obliged to pay back the extra costs associated with a customer having chosen another, more expensive form of delivery than the standard delivery offered by SODEMANN INDUSTRIFJEDRE A/S prior to the purchase.

The customer will pay the direct charges associated with returning the item.

The items must be returned in suitably sturdy packaging. The customer is responsible and liable if the item disappears or gets damaged in connection with return. Return freight will not be credited.

Custom-made items ordered by the customer can never be returned, whatever the reason.
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